PRIMAbooks · primabooks.eu
Operated by PRIMA IP invalidsko podjetje d.o.o.
Brnčičeva ulica 31, 1231 Ljubljana – Črnuče, Slovenia
Email: info@prima-ip.si
Telephone: +386 (0)1 53 03 280
These Terms & Conditions (“Terms”) apply to orders for printing, finishing, packaging, storage, fulfilment, delivery and related services provided through PRIMAbooks by PRIMA IP invalidsko podjetje d.o.o. (“PRIMAbooks”, “the Printer”, “we”, “us”).
By confirming an order, the customer confirms that they have read and accepted these Terms.
Any terms or conditions proposed by the customer that differ from these Terms apply only if expressly accepted by us in writing.
Mandatory rights granted to consumers under applicable law remain unaffected.
Quotes are prepared on the basis of the specifications and information supplied by the customer, including, where relevant:
A quote is valid for the period stated in the quote.
If the specifications change after the quote has been issued, we may revise the price, production schedule or other conditions accordingly.
An order is considered confirmed only after written or electronic confirmation by the Printer.
Changes to a confirmed order are possible only with our agreement.
Changes requested after confirmation may affect the price, production schedule and delivery date.
The customer is responsible for providing complete, accurate and technically suitable files and information within the agreed deadline.
Print-ready PDF files are preferred. Depending on the project, files may need to comply with specific technical requirements concerning colour space, resolution, bleed, embedded fonts and other production settings.
Where necessary, we will inform the customer of the technical requirements applicable to the specific project.
If files are not print-ready, we may suggest corrections or additional graphic preparation. Any additional work and related costs will be agreed with the customer before production.
The Printer is not responsible for defects resulting directly from incorrect, incomplete or technically unsuitable files or information supplied by the customer, provided that such defects could not reasonably have been identified as part of the agreed file-checking process.
The customer is responsible for checking all content, including text, spelling, page order, images, pagination, barcodes, ISBN information and other supplied data before final approval.
The customer confirms that they own or have obtained all necessary rights, licences and permissions to use the content, photographs, illustrations, fonts, trademarks, logos and other materials supplied for production.
The customer is responsible for any third-party claims arising from materials supplied by them.
The Printer is not responsible for copyright, trademark or other intellectual-property infringements resulting from customer-supplied materials.
For suitable projects, a digital proof, physical proof or production sample may be arranged before the full print run.
The availability, format, cost and production time of a proof depend on the project and will be agreed in advance.
Where a proof is submitted for approval, production will proceed only after the customer has approved the relevant proof or sample.
Customer approval confirms acceptance of the content, layout and all elements visible or reasonably assessable in the approved proof.
Minor differences between a proof and the final production run may occur as a result of the production process, materials or finishing.
Prices are stated in the applicable quote.
Unless otherwise stated, prices are expressed in euros (EUR) and exclude VAT.
Delivery, storage, fulfilment, special packaging, proofs, additional graphic preparation and other services are included only if expressly stated in the quote.
Unless otherwise agreed in writing or specified in the quote:
Different payment terms may apply where expressly stated in the quote or otherwise agreed in writing.
In the event of late payment, the Printer may charge statutory default interest in accordance with applicable law.
Express production may be available for certain projects, subject to production capacity, the type of binding and finishing, file readiness and other technical requirements.
Where production within 24–48 hours is expressly accepted by the Printer as an express order, an additional charge of 50% of the base amount may apply, unless otherwise specified in the quote.
An express deadline is binding only after written confirmation by the Printer.
The production lead time begins once we have received:
Production times depend on quantity, binding, finishing, file readiness, material availability, fulfilment requirements and other project-specific factors.
The expected production time will be confirmed in the quote or order confirmation.
If the customer is late in providing files, approvals, information or payment, the agreed production or delivery date may be adjusted accordingly.
The Printer may also extend production times in the event of technical complications, supply disruptions, force majeure or other circumstances outside its reasonable control.
Paper, board, binding materials, inks and finishing materials may show minor variations between production batches.
Minor variations in colour, trimming, folding, binding, positioning or other production characteristics that fall within reasonable industry tolerances are not considered defects.
The appearance of printed colours may also differ from colours displayed on computer screens or other digital devices.
Where colour accuracy or another technical characteristic is critical to the project, the customer should inform us before confirming the order so that an appropriate production method or proofing process can be agreed.
Unless otherwise agreed, reasonable production tolerances in final quantities may apply where required by the selected production method.
Any specific requirement regarding exact quantities must be agreed in writing before production.
Due to the nature of the production process, a quantity variation of up to ± 5% of the ordered quantity is permitted in the production of printed materials. The quantity actually delivered will be invoiced at the agreed unit price.
Where agreed as part of the project, PRIMAbooks may provide packaging, storage, fulfilment and distribution services.
The scope of these services, storage period, quantities, destinations, packaging requirements, delivery frequency and associated costs will be specified in the quote or agreed separately.
Where the customer requests storage and fulfilment, the customer is responsible for providing complete and accurate shipping instructions and recipient information.
Additional costs resulting from incorrect or incomplete delivery information may be charged to the customer.
Delivery terms, destinations and costs are specified in the quote or agreed separately.
PRIMAbooks may arrange delivery to the customer, warehouse, distributor, retailer, end customer or other agreed location.
Where delivery to multiple locations or fulfilment to individual recipients is requested, the applicable conditions and pricing will be agreed as part of the project.
Delivery times provided by third-party carriers are estimates unless expressly guaranteed.
The Printer is not responsible for delays caused solely by a carrier or circumstances outside the Printer’s reasonable control, but will provide reasonable assistance in resolving delivery issues.
The customer must inspect delivered goods as soon as reasonably possible after receipt.
Customers should notify us in writing of visible defects as soon as possible and preferably no later than 7 days after receipt of the goods.
The complaint should include:
The Printer is responsible for defects arising from its production or agreed services.
Defects caused by incorrect customer files, information or instructions are not covered where the relevant issue was not caused by the Printer.
In the case of a justified complaint, the appropriate remedy may include correction, replacement, reprinting, a price reduction or refund, depending on the nature and extent of the defect and applicable law.
Nothing in this section limits mandatory consumer rights under applicable law.
To the extent permitted by applicable law, the Printer is not liable for indirect or consequential losses, including loss of profit, loss of business opportunity or other purely economic consequential loss.
To the extent permitted by applicable law, the Printer’s total liability arising from an individual order is limited to the value of that order.
These limitations do not apply where liability cannot legally be excluded or limited.
The Printer is not responsible for delays or failure to perform caused by events outside its reasonable control, including natural disasters, fire, flood, war, strikes, transport disruption, major technical failures, power or communication outages, supply-chain disruptions, government measures or similar events.
Where such circumstances occur, production and delivery deadlines may be extended accordingly.
We will inform the customer of any material delay as soon as reasonably possible.
Personal data is processed in accordance with applicable data-protection law and the PRIMAbooks Privacy Policy.
Personal data may be processed where necessary to prepare quotes, communicate with customers, fulfil orders, arrange payment, production, storage, fulfilment and delivery, comply with legal obligations and handle complaints.
Customer print files are retained in accordance with our operational retention procedures. Unless otherwise agreed or required by law, production files may be retained for up to 6 months after completion of production and subsequently deleted.
Further information is available in the PRIMAbooks Privacy Policy.
These Terms and the contractual relationship between the customer and the Printer are governed by the laws of the Republic of Slovenia, without prejudice to mandatory rights granted to consumers under applicable law.
The parties will first attempt to resolve any dispute amicably.
Where an amicable resolution is not possible, jurisdiction will be determined in accordance with applicable law.
For business customers, the competent court in Ljubljana, Slovenia, shall have jurisdiction unless otherwise required by mandatory law.
We may amend these Terms from time to time.
The version applicable to an order is the version in effect when that order is confirmed, unless the parties expressly agree otherwise.
The current version will be published on primabooks.eu.
For questions regarding these Terms or an order, please contact:
PRIMA IP invalidsko podjetje d.o.o.
Brnčičeva ulica 31
1231 Ljubljana – Črnuče
Slovenia
Email: info@prima-ip.si
Telephone: +386 (0)1 53 03 280
Effective date: 4 September 2026