PRIMAbooks · primabooks.eu
Operated by PRIMA IP invalidsko podjetje d.o.o.
This Privacy Policy explains how PRIMA IP invalidsko podjetje d.o.o. (“PRIMAbooks”, “PRIMA IP”, “we”, “us” or “the Controller”) collects, uses, stores and protects personal data in connection with the PRIMAbooks website, enquiries, quotes, orders, printing, storage, fulfilment, delivery and related services.
We process personal data in accordance with applicable data-protection law, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Slovenian legislation.
The controller responsible for the processing of personal data is:
PRIMA IP invalidsko podjetje d.o.o.
Brnčičeva ulica 31
1231 Ljubljana – Črnuče
Slovenia
Email: info@prima-ip.si
Telephone: +386 (0)1 53 03 280
The personal data we process depends on how you interact with PRIMAbooks.
When you submit an enquiry or request a quote, we may collect:
If you place an order, we may additionally process:
Where necessary to provide our services, we process files and materials supplied by you for printing or production, including:
These files may contain personal data depending on the content supplied by the customer.
The customer is responsible for ensuring that they have a lawful basis and all necessary rights to provide personal data contained in such materials to us for processing.
When you use primabooks.eu, certain technical information may be processed automatically, such as:
The exact information processed through cookies or analytics technologies depends on the tools enabled on the website and your cookie choices.
We process personal data for the following purposes:
We use the information you provide to:
The legal basis is taking steps at your request prior to entering into a contract and, where appropriate, our legitimate interest in responding to business enquiries.
We process data to:
The legal basis is performance of a contract or taking steps necessary to enter into a contract.
Certain information must be processed and retained to comply with accounting, tax, consumer-protection and other legal obligations.
The legal basis is compliance with a legal obligation.
We may process relevant information to investigate complaints, resolve disputes and establish, exercise or defend legal claims.
The legal basis is performance of the contract, compliance with legal obligations and/or our legitimate interests in protecting our legal rights.
Where permitted by law, we may use aggregated or limited information to analyse enquiries, orders and website usage in order to improve our services, production processes and website.
The legal basis may be our legitimate interest in improving and managing our business.
Where marketing communications are offered, we process your contact details for marketing only where we have an appropriate legal basis to do so.
Where your consent is required, you may withdraw it at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Depending on the circumstances, we process personal data on one or more of the following legal bases:
We do not sell personal data.
Where necessary to provide our services, personal data may be shared with carefully selected service providers acting on our behalf or otherwise involved in fulfilling the order.
These may include:
Service providers receive only the information reasonably necessary to perform their services and must process personal data in accordance with applicable law and contractual obligations.
Personal data may also be disclosed where required by law, a court, public authority or other competent body.
Some service providers may process personal data outside Slovenia or outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure that an appropriate transfer mechanism recognised under the GDPR is used where required, such as:
We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law.
Information relating to enquiries and quotes is retained for as long as necessary to respond to the enquiry, prepare the quote and manage any subsequent business relationship, subject to applicable limitation periods and legitimate business needs.
Personal data relating to contractual relationships may be retained for the duration of the contractual relationship and for an appropriate period afterwards where required for legal, accounting, warranty, complaint or claim purposes.
Where the existing PRIMA IP retention policy applies, contractual records may be retained for up to five years after the end of the contractual relationship, unless a longer period is required by law or necessary in connection with a dispute.
Invoices and other records required by tax or accounting legislation are retained for the period required by applicable law.
Unless otherwise agreed, print and production files may be retained for up to 6 months after completion of production and subsequently deleted.
A different retention period may apply where the customer expressly requests file retention for reprints or where retention is otherwise necessary or required by law.
Where data is processed on the basis of consent for marketing purposes, it is retained until consent is withdrawn or until the purpose of processing no longer applies, subject to applicable law.
If a customer uses PRIMAbooks storage or fulfilment services and asks us to send books directly to individual recipients, we may process recipient information required for delivery, such as:
In such cases, the customer is responsible for ensuring that recipient data has been collected and shared with PRIMAbooks lawfully.
We use recipient data only to perform the agreed fulfilment and delivery services and for any related legal obligations.
primabooks.eu may use cookies and similar technologies necessary for the technical operation of the website and, where enabled, for analytics or other purposes.
Where consent is required by law for non-essential cookies, such technologies will be used only after the required consent has been obtained.
You can manage your cookie preferences through the cookie controls available on the website, where applicable.
At the date of this Privacy Policy, primabooks.eu uses Google Analytics 4 (measurement ID G-T3H1ZGW3ND), loaded through the PixelYourSite plugin with Google Consent Mode enabled. Cookies strictly necessary for the technical operation of the website and for security are also used. No advertising or remarketing pixels are active at this date.
We use appropriate technical and organisational measures designed to protect personal data against:
Access to personal data is limited to persons who require it for their work or for the provision of contracted services.
No method of electronic transmission or storage can guarantee absolute security, but we take reasonable measures appropriate to the nature of the information processed.
Subject to the conditions set out in the GDPR and applicable law, you may have the right to:
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights or ask a question about the processing of your personal data, contact:
PRIMA IP invalidsko podjetje d.o.o.
Email: info@prima-ip.si
We may ask you to provide information necessary to verify your identity before responding to a request.
You have the right to lodge a complaint with the competent data-protection supervisory authority.
In Slovenia, the supervisory authority is theInformation Commissioner of the Republic of Slovenia (Informacijski pooblaščenec).
primabooks.eu may contain links to third-party websites or services.
PRIMAbooks is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy information provided by the relevant third party.
We may update this Privacy Policy from time to time to reflect changes in our services, website, processing activities or applicable law.
The current version will be published on primabooks.eu.
Material changes will apply from the date stated in the updated policy.
For privacy-related questions, requests or concerns, please contact:
PRIMA IP invalidsko podjetje d.o.o.
Brnčičeva ulica 31
1231 Ljubljana – Črnuče
Slovenia
Email: info@prima-ip.si
Telephone: +386 (0)1 53 03 280
Effective date: 4 September 2026